Frequently Asked Questions
At Lamps Sales, we blend Southern hospitality with lighting expertise to illuminate your home beautifully. Below you’ll find answers to common questions about our museum-quality fixtures, worldwide shipping, and personalized service.
Product Questions
What types of lighting do you specialize in?
We carefully curate premium lighting solutions including Art & Display Lighting, Cabinet & Task Lighting, Wall Sconces, Undercabinet Light Bars, and sophisticated control options like Dimmers and Smart Switches. Our collection reflects artisan craftsmanship from brands like Visual Comfort and Hudson Valley Lighting.
How do I choose between wall sconces and swing arm lamps?
Wall sconces provide fixed ambient lighting perfect for hallways or framing artwork, while our wall swing lamps offer adjustable directional light ideal for reading nooks. Our Nashville-based lighting experts at [email protected] can help you select the perfect fixture for your space.
Are your dimmer switches compatible with LED bulbs?
Yes! Our designer dimmer switches are engineered to work seamlessly with modern LED lighting while maintaining smooth dimming performance. Look for the “LED-Compatible” designation in product descriptions.
Shipping & Delivery
What shipping options do you offer?
We provide two premium shipping services:
- Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 business days after 1-2 day processing
- Free Shipping: For orders over $50 via EMS, arriving in 15-25 business days after processing
All shipments include tracking and signature confirmation for valuable items.
Do you ship internationally?
Yes! We ship worldwide with the exception of some Asian and remote regions. Our Nashville team carefully packages each order to ensure your museum-quality lighting arrives safely, no matter the destination.
How are delicate items like glass shades protected during shipping?
Every fixture is packed at our Green Street headquarters with artisan-level care—using custom foam inserts, double-boxing for fragile items, and protective wrapping for polished finishes. We treat your lighting with the same respect we’d show in our showroom.
Orders & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are processed with bank-level encryption for your protection.
Can I modify or cancel my order after placement?
Orders enter our processing system quickly to ensure fast delivery. For modification requests, please email [email protected] within 2 hours of ordering with your order number. We’ll make every effort to accommodate your request.
Why should I create an account?
An account lets you track orders, save favorite fixtures for future projects, and receive personalized lighting recommendations based on your style preferences. It also speeds up checkout for your next illuminating purchase!
Returns & Exchanges
What is your return policy?
We offer 15-day returns from delivery date. Contact our lighting concierge at [email protected] to initiate a return. Items must be in original condition with all packaging. Return shipping costs are the customer’s responsibility unless the item arrived damaged.
My item arrived damaged—what should I do?
We’re so sorry to hear this! Please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement or refund and work with our shipping partners to improve future deliveries.
Can I exchange a dimmer switch for a different style?
Absolutely! Within our 15-day return window, you can exchange for another designer control option. Our lighting experts can help you select the perfect replacement to coordinate with your wall plates and overall aesthetic.
Still have questions? Our Nashville team blends Southern warmth with lighting expertise. Reach us at [email protected] or by mail at 2906 Green Street, Nashville, US 37201. We’re here to ensure your lighting journey—from selection to installation—shines brightly.