Shipping & Returns Policy

At Lamps Sales, we illuminate your shopping experience with transparent policies and artisanal service. Just as our designer lighting fixtures are crafted with precision, we’ve designed our shipping and returns process to ensure your complete satisfaction.

Shipping Information

Order Processing

We carefully prepare each order with museum-quality attention to detail. Please allow:

• 1-2 business days for order processing
• Additional time during peak seasons or for custom items

Shipping Methods

Note: Delivery times are estimates and may vary based on destination and customs processing. We currently ship worldwide except to Asia and certain remote regions.

Our Returns & Exchanges Policy

“Your satisfaction should shine as brightly as our designer fixtures” — which is why we offer a 15-day window to return or exchange items that don’t illuminate your space as envisioned.

Return Guidelines

• Timeframe: 15 days from delivery date
• Condition: Items must be unused, in original packaging with all protective materials intact
• Proof of Purchase: Include your packing slip or order confirmation
• Return Shipping: Customer responsibility (we recommend insured shipping)

How to Initiate a Return or Exchange

1. Contact Our Lighting Concierge: Email [email protected] within 15 days of receiving your order with:
   • Your order number
   • Item(s) you wish to return/exchange
   • Reason for return
2. Receive Authorization: We’ll respond within 2 business days with return instructions
3. Package Securely: Use original packaging with all protective materials
4. Ship to:
   Lamps Sales Returns
   2906 Green Street
   Nashville, TN 37201
   USA

Return Request Template

Refund Process

Once we receive and inspect your return:

• Timing: Refunds processed within 5 business days
• Method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Notification: You’ll receive email confirmation when processed
• Appearance: Allow 1-2 billing cycles for the credit to appear on your statement

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Damaged or Defective Items

If your item arrives damaged (a rare occurrence with our double-boxed shipments):

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange a replacement or refund at no additional cost
• In some cases, we may request return of the damaged item

International Returns

For our global customers (excluding Asia and certain remote regions):

• Follow the same return process
• You’re responsible for return shipping costs and any customs fees
• We recommend using tracked shipping with insurance